TERMS OF USE

•Terms of use

General Terms of Use

Import

www.vinylartclothing.gr is an online store selling clothing/shoes/accessories via the Internet created by the company under the name GNS FASHION GROUP EE, based in Lavrio, Karamolegou 7, with VAT number 801154166, and Tax Office Koropi NO. GEMI: 150332003000

The following terms and conditions will apply to the use of the online store.

Every user who enters in order to use the services of the online store is considered to consent to and unconditionally accept the following terms, without any exception.

If a user does not agree with the following terms, then they must not make any transaction through the online store.

General Terms of Use

1. The company has the right to freely modify or revise the terms and conditions of transactions from the online store, whenever this is deemed necessary. It is obliged to immediately inform consumers of any modification through its website. The company also has the right to change the prices of the products available in the online store. Contracts drawn up through the online store are always made in the Greek language.

2. INFORMATION PROVIDED ABOUT THE PRODUCTS

The company is committed to the accuracy and completeness of the information about the products available in the online store, as well as all the information provided and related to the execution of transactions.

The company is not responsible and is not liable for errors due to an error when entering electronic data in the store.

3. LIMITATION OF LIABILITY

The company, within the context of its transactions from the online store, is not liable for any further damages that may arise from the execution or non-execution of orders or from the delay in execution, for any reason.

The online store cannot provide any guarantee regarding the availability of the products available, but is committed to providing timely information regarding the availability or non-availability of the products.

The online store provides accurate information, photographs, and illustrations of the products available through it.

It is not liable, civilly or criminally, for any damage (positive or consequential) that a customer of the online store may suffer in connection with the operation and use of the online store.

4. INTELLECTUAL PROPERTY RIGHTS

The trademarks, images, photographs, etc., constitute the intellectual property of the company and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. Any reproduction, copying, dissemination, transmission or any other use by any third party is therefore prohibited.

5. USER RESPONSIBILITY

Users agree and undertake not to use the online store for:

1. sending, publishing, emailing or otherwise transmitting any content that is illegal for any reason, causes unlawful offense and harm to the business or any third party or violates the confidentiality or privacy of any person's information

2. sending, publishing, sending by e-mail or transmitting by other means any content that offends users' morals, social values, minors, etc.

3. sending, publishing, emailing or otherwise transmitting any content that users do not have the right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),

4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party,

5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or disable the operation of any computer software or hardware,

6. intentional or unintentional violation of applicable legislation or provisions,

7. harassment of third parties in any way,
8. collecting or storing personal data about other users.

ORDER PROCESS

1. PRODUCT AVAILABILITY

The customer is accurately informed about the availability of products available through the online store.

If there is unavailability of only a portion of the products ordered by the customer, the remainder of the order, i.e. the products that are available, the order is executed normally.

The various product offers displayed in the online store (with the indications "Brochure Offer", "Offer", "Web Deal", "Discount" or similar expressions) are always valid until stocks last.

Prices and products marked as brochure, offer or limited time offer are valid until stocks last and each customer may purchase only one item. For these items, a strict order of priority is observed in the execution of orders.

2. SUBMITTING AN ORDER

The user of the online store, if he wishes to submit an order, has the option of submitting, through the special form in the online store ("order basket"), the order in which he includes the products and services he wishes to purchase.

The order is not binding on the company before it confirms its acceptance as below.

Before submitting the order, the customer is informed of the following as terms of sale and the customer, for the transmission of his order, declares beforehand by marking the indication "I have read and accept the Terms of Use" that he has expressly taken note of and accepts the following information that is communicated to him through the order and the special link, namely:

The characteristics of the products you ordered.

The customer's failure to be adequately informed does not burden the company in any way but is their sole responsibility.

The business's identity, address, telephone number, fax number and email address.

The total price of the products, including VAT and any other fees, as reflected in the order, as well as all additional shipping, delivery or postal charges (also calculated in the body of the order) and any other expenses.

The prices listed for each product on the online page are always the final prices (i.e. including the applicable VAT).

The payment, delivery, performance arrangements, the deadline within which the company undertakes to deliver the products, the policy applied by the company for dealing with complaints, the conditions, exceptions, the deadline and procedures for exercising the right of withdrawal.

Reminder of the existence of the seller's liability for actual defects and lack of agreed properties in accordance with articles 534 et seq. of the Civil Code, where agreed property is understood only if it has been agreed in writing.

Where applicable, the minimum duration of the consumer's obligations under the contract.

Where applicable, the existence and terms of deposit of money to be paid or provided by the consumer whenever requested by the supplier.

Where applicable, the operating capabilities of the digital content, together with the applicable technical protection measures.

Where applicable, any typical interoperability of digital content with hardware and software of which the business is aware or reasonably expected to be aware.

Where applicable, the possibility of resorting to an out-of-court complaints and redress mechanism to which the business is subject, as well as the methods of accessing it.

The obligation to pay upon submission of the order, if such an obligation exists, by activating a selection icon with a legible marking that reads "order with obligation to pay".

Whether there are any delivery restrictions and which payment methods are accepted.

3. ORDER RECEIPT CONFIRMATION

Each customer order is always followed by an automated email message, within a few hours, from the company, which includes confirmation of receipt of the order and repeats its content. This email from the company is only a confirmation that the order has been received with the content stated and in no case constitutes acceptance of the order or agreement on terms of sale. No modification of the order or new agreement thereon is accepted unless it is recorded in writing and accepted by both parties.

4. ORDER ACCEPTANCE – SALES PREPARATION

Following receipt of the order and the above confirmation of receipt, if the company determines the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of the items, their characteristics, etc., it will confirm by new electronic mail (e-mail) the acceptance of the order, its content, the preparation of the sale and the expected delivery time of the item as already communicated before the submission of the order, in which case only then is the sale considered completed and gives rise to claims on both sides.

In the event that the delivery area is not covered by the company's distribution network, the customer is informed in advance of the shipping charge and assumes any relevant obligation towards the carrier.

The business is exempted upon delivery of the item to the carrier chosen by the customer.

The company is under no obligation, based on the principle of good faith and trading habits, to accept an order and conclude a sale of products or services that appear in the online store, due to a typographical or computer error, at an incorrect price, i.e. different from the one in effect based on its pricing policy for the period in question.

In the event that such an error in the price is found in only part of the ordered items, then the order is valid normally for the remaining items only and is considered not to have been made for the items in which an error was found, except in the case where the items in the order are related, will be used as a whole and are incidental to each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the company must cancel the entire order. No additional charges on the order are borne by the customer without his express consent.

Sending the order for approval to the company constitutes a declaration of acceptance and consent for all charges included in the order. If there is no consent, the customer is entitled to a refund of this payment.

Also, in the event of the shipment of unordered products or services, the failure to reject them or failure to return them and the customer's indifference is in no way interpreted as consent, acceptance or a declaration of intent to purchase them.

In the event that the company requests a return and the customer delays delivering the items for return for more than two (2) working days, then his refusal constitutes a declaration of intent to purchase the items and the items are considered sold to the customer and he must pay their value in cash.

The customer also has the opportunity to be informed about the progress of the order, either by phone at 211 800 1815, or by sending an email to info@vinylartclothing.gr

5. ORDER CANCELLATION

Cancellation of the order is made within 2 hours of the order being completed. Contact us immediately at tel: 211 8001815 and a partner will take care of the cancellation of your order.

In the event that the customer has paid the value of his approved order prior to his cancellation declaration and the business has already received it, then the business must, within a period of fourteen (14) calendar days, return to the customer the value received in the same manner in which he expedited the payment. Otherwise, in the event that a payment order has been given by the customer but the money has not been collected by the business (such as, for example, in the case of a credit card debit order when the Bank has not yet paid the price to the business), then the business is obliged, within a period of fourteen (14) working days, to expedite any necessary action and declaration to any competent body (Bank, etc.) for the notification of the cancellation of the order and the obligation to reimburse any amount debited to the customer. In this case, the business is considered to have lawfully fulfilled its obligations, and the cancellation of any charge will be based on the terms of the contract linking the customer with this third party (Bank, etc.) and the business bears no responsibility regarding the time of return or reversal of any relevant charge.

6. a) PAYMENT METHODS (Applies to Greece)

• Cash on delivery: Payment in cash at the time of delivery directly to the courier.

The cost of cash on delivery is €1.50. Cash on delivery costs apply only to the Greek Territory.

• Bank Deposit: After adding the products you wish to purchase to the cart, payment can be made by depositing them into a bank account.

Bank: National Bank of Greece
Account number 14400385473
Beneficiary: GNS FASHION GROUP EE
IBAN: GR7501101440000014400385473

After completing the order, there is a 2-day window for the money to be deposited into the bank account. The order will only be shipped when the deposit receipt is sent to us by email (which is info@vinylartclothing.gr). The order will be canceled if the deposit is not made within 2 business (not calendar) days.

• Credit Card: After adding the products to the cart and wishing to pay by credit card, you complete the order and are immediately redirected to the secure environment of the National Bank where you will fill in your personal information and the card details, where requested. We accept Visa, Visa Electron, Maestro, MasterCard.

The company bears no responsibility in the event of an error in the recording of the data by the customer, as well as for the truthfulness of the data reported. The customer is solely responsible.

Also, the company is not responsible for any problems that may arise during the transaction.

• Paypal: Pay quickly and securely through the online payment service PayPal. After adding the products to the cart and wishing to pay via PayPal, complete the order
and you will be redirected to the secure PayPal environment where you will fill in your details.

• Viva Wallet: After adding the products to the cart and wishing to pay via Viva Wallet, you complete the order and are immediately redirected to the secure Viva Wallet environment where you will follow the steps.

• Payment at the Store: Customers who wish to pick up their order in person from our stores at 7 Karamolegou Street, Lavrio, 19500 will pay for their order at the store with cash, otherwise if they do not wish to pay with cash they will choose one of the above payment methods.

PAYMENT METHODS FOR THE GIFT VOUCHER – GIFT CARD are only credit card, PayPal & Viva Wallet.

b) PAYMENT METHODS (Applies to Cyprus)

The company bears no responsibility in the event of an error in the recording of the data by the customer, as well as for the truthfulness of the data reported. The customer is solely responsible.

Also, the company is not responsible for any problems that may arise during the transaction.

• Paypal: Pay quickly and securely through the online payment service PayPal. After adding the products to the cart and wishing to pay via PayPal, you complete the order and are redirected to the secure PayPal environment where you fill in your details.

PAYMENT METHODS FOR THE GIFT VOUCHER – GIFT CARD are only credit card, PayPal & Viva Wallet.

7. a) Shipping Methods (Applies to Greece)

Orders concerning product deliveries are accepted only within the territorial territory of the Greek State.

Orders are shipped with the courier company "ELTA Courier".

There is a possibility that inaccessible areas may be served by the local Post Office.

Shipping costs are free and the additional cost of cash on delivery is €1.50. For orders over €35, the above costs are completely free.
Indicative delivery time:
* 1-3 business days for mainland Greece
* 2-3 working days for Island Greece and inaccessible land destinations (such as Chania, Rethymno, Rhodes, etc.).

Upon sending your order you will receive an email with detailed information about your order. You can contact us by email or by phone at 211 800 1815 for any information you may need.

Orders placed before 4:00 PM will be shipped the same day.
Orders received on Saturday and Sunday are executed on Monday.

* Any customer who wishes to have their order delivered on Saturday must inform us and in this case the shipping costs amount to €4.00 in addition to the above charges.

Our company is not responsible for any delays in delivery beyond the scheduled time, as well as for delays due to insufficient information from the sender.

In the second case, the competent department will contact the customer directly in order to resolve the issue immediately.

However, we are at your disposal to serve you in the best possible way at info@vinylartclothing.gr and at 211 800 1815

b) Shipping Methods (Valid for Cyprus)

Orders are delivered by the courier company "ELTA" directly to the location you indicate to us.

Shipping costs

Economy Delivery
By choosing this shipping method, the shipping costs are €6. Delivery takes place in 3 to 6 business days. In case of change, the costs are €10.

Express Delivery
By choosing this shipping method, the shipping costs amount to €20. Delivery takes place in 1 to 2 business days. In case the customer chooses Express Delivery, the change costs amount to €10.

Indicative delivery time

Economy Delivery
Orders placed from Monday to Thursday (until 11:00 AM Greek time) will be shipped on Thursday and the estimated delivery time is 3 to 6 business days.

Express Delivery
Orders placed on business days before 11:00 a.m. (Greece time) will be shipped the same day, by air, and the estimated delivery time is 1 to 2 business days from the day the order was placed.

Upon sending your order you will receive an email with detailed information about your order. You can contact us by email or by phone at 211 800 1815 for any information you may need.

Orders received on Saturday and Sunday are executed on Monday.

Our company is not responsible for any delays in delivery beyond the scheduled time, as well as for delays due to insufficient information from the sender or adverse weather conditions.

8. SALE COMPLETION DEADLINE

The delivery time of the products sold is confirmed upon acceptance of the order by the company, and is 1 to 3 days from the time of the sale unless there is a special different agreement between the parties confirmed in writing, by electronic mail.

In the event that such time is not agreed and confirmed for any reason in the above manner, delivery will take place no later than thirty (30) days from acceptance of the order and preparation of the sale.

In the event of an extraordinary and unforeseen obstacle that the business may encounter regarding the delivery of the product/products, the latter is entitled to postpone the delivery of all or part of the sold products and services only once, by written declaration (email message) to the customer (in parallel, telephone information will also be provided), provided that the total waiting time, including the postponement, does not exceed thirty (30) days from the time of approval of the order and preparation of the sale.

Otherwise, in the event that the thirty (30) day deadline is exceeded due to an obstacle or inability of the business to make the delivery to the customer, then only the customer will be entitled, if he so wishes, to set a new second deadline for delivery beyond the thirty (30) days (such a new deadline is not necessary if the business refuses delivery in general, or if the delivery would serve the customer's interests only if it were made within the legal thirty (30) day deadline and the customer had informed the business accordingly). If the additional deadline set by the customer is not met, then the latter is entitled to terminate the sales contract with respect to the overdue items.

9. a) Change Policy (Applies to Greece)

You have the right to exchange the products you purchased within 14 days from the date of receipt with the same courier company ELTA Courier, which you received.

Changes are made ONLY AFTER you have first contacted us by phone at 211 8001815

In order for your exchange to take place, the products must be in the same condition as when you received them, unworn and without any damage.

Footwear should be tested on a clean and smooth surface.

In the event that a product is returned to us that has suffered any damage, in relation to its original condition, the company reserves the right to take legal action and demand compensation.

The cost of the change is €5.00.

If for any reason you need a change a second time, the return costs are €5.

In case you wish to exchange or return a product and you return the products to us, on your own initiative, without informing us beforehand, there will be an additional charge of €7 in the exchange process.

For hygiene reasons, changes to jewelry & accessories are not accepted.

10. Change Process

In case you want to make a change, all you need to do is fill out the change form that will be inside the package with the information listed and as soon as we receive the package, we will send the new product you want.

You also have the right to return the products you purchased to us within 14 days from the date of receipt with the same courier company that delivered them to you if the following reasons apply:
* The product is different from what you ordered.
* The product has a defect that you discovered when you opened its packaging.
In this case, we would ask you to inform us immediately.

In the two above cases, the return costs are borne by our company.

11. a) Order Cancellation

Cancellation of the order is possible if you have reached the stage of completing the order, but have changed your mind, please contact us within 2 hours of completing the order at tel: 211 800 1815 and a partner will take care of the cancellation of your order.
In this case, even if you have completed payment for the order, the value of the order remains at your disposal and is credited to your account for any future purchase.

Please pay close attention to the following additional terms and conditions of the company:

• The company is not responsible for the fit of the shoes.
The "fit" of each shoe varies. Our company staff, as well as our online store, describe the approximate fit of each shoe with the following designations: regular fit, tight fit.

• The prices of products found in our physical stores may differ from the prices in our online store.

In case you choose to make a reservation through our online store and pick up from our physical stores, the prices and terms of our stores will apply.

If you choose to complete your order by card or Paypal and choose to pick up from our physical stores, you must first contact us at 211 800 1815, so that your order can be completed and put into effect. In the event that the physical and online store prices differ, the difference will be refunded in the same way that the payment was made.

• In the event that you place your order via an online store and change to a different plan of lower value via our physical stores, you must choose a product equal to or greater than the difference remaining based on the physical store price list. The same applies to higher value purchases where the difference does not arise from the online store prices (of the new plan) but from the physical store prices.

b) Change Policy (Applies to Cyprus)

You have the right to return the products you purchased to us within 14 days from the date of receipt with the same ELTA courier company that you received them from.

Changes are made ONLY AFTER you have first contacted us.

In order for your exchange to take place, the products must be in the same condition as when you received them, unworn and without any damage.

Products should be tested on a clean and smooth surface.

In the event that a product is returned to us that has suffered any damage, in relation to its original condition, the company reserves the right to take legal action and demand compensation.

The change fee for orders that have selected the “Economy Delivery” shipping method is €10.
The change fee for orders that have selected the “Express Delivery” shipping method is €10.

If, for any reason, you need a change for a second time, the return costs are €10.

In case you wish to exchange or return a product and you return the products to us, on your own initiative, without informing us beforehand, there will be an additional charge of €15 in the exchange process.

c) Change Process

In case you want to make a change, all you need to do is inform us and our competent department will arrange the process for you.

In the two above cases, the return costs are borne by our company.

d) Order Cancellation

In this case, even if you have completed payment for the order, the value of the order remains at your disposal and is credited to your account for any future purchase.

Please pay close attention to the following additional terms and conditions of the company:
• The company is not responsible for the fit of the shoes.
The "fit" of each shoe varies. Our company staff, as well as our online store, describe the approximate fit of each shoe with the following designations: regular fit, tight fit.

12. UNREASONABLE WITHDRAWAL

In cases of return, the products must be returned in the condition they were received by the customer and within the agreed time. Any delay on the part of the customer is only justified for reasons of force majeure, otherwise the right to replacement based on this condition is forfeited.

In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product.

From the initial submission of the customer's order until a period of 14 calendar days from the date of delivery of the order.

This withdrawal is unjustified with the only charge being the cost of shipping/returning the products, which is borne by the customer.

The process is as follows: The customer sends the products with any courier company they wish and with the shipping costs borne by them.

He immediately informs us that he has shipped his package and gives us the shipping number. As soon as our company receives the package, it itself gets in touch with the customer.

In this case, even if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, accompanying documents and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for sending the item to him and the shipping costs for returning the item.

THE COMPANY WILL NOT ACCEPT RECEIPT OF A PACKAGE IF THE FOLLOWING REASONS ARE PRESENT: A) the customer declares withdrawal and sends his package WITHOUT previously informing the company, B) if the customer charges our company with expenses (shipping or courier) in the event of an order withdrawal.

The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the declaration of withdrawal, the company is obliged to return the price it received.

The refund to the customer will be made within 14 days from the day the customer receives their package.

The return will be made no later than fourteen (14) days of both the product and the price. The price will be refunded to the buyer using the same payment method of his order.

Exceptions to withdrawal:

There is NO withdrawal in the event that the products you received are worn or have any form of wear and tear and you wish to return them to us.

There is NO withdrawal if you have exceeded the return deadline.

13. Other terms of the business:

• The company is not responsible for the fitting of the shoes. The "line" of each shoe & garment differs and the employees as well as the site indicate the form of each product approximately. See the designations regular fit, tight fit.

• Free shipping and returns apply only to orders placed through our online store www.instylecollection.gr

• Prices in physical stores differ from prices on the site.

• In case a customer makes a reservation via the site and collects from the store, he will purchase the products at the price and terms of our stores. In case the customer wishes to pay by deposit-viva wallet-paypal-credit card and declares collection from the store, in order to complete his order, he must first contact by phone at 211 800 1815.

• In the event that the customer places their order through the site and changes to a different design of lower value through our physical stores, they will have to find a product of equal value to the one they had purchased through the site or if they want a product of higher value, they will have to pay the difference.

The same happens for higher value purchases where the difference will not be calculated from the price of the site (the new design) but from the price of the physical stores.

• If your transaction exceeds the amount of €50, you will automatically receive a coupon worth 10% of the transaction you made in your EMAIL, which you can redeem on your next purchase within 3 weeks.

• You do not earn the coupon if the products in the transaction you made come from the 1+1 GIFT category, flash sales or other special offers. For example, if you make a transaction of €51, then you will receive a €5.10 gift voucher in your email which you redeem on your next purchase (within 3 weeks from its date of issue).

• There is no limit to the quantity of items and the number of transactions from which you can earn the 10% coupon

During special discount periods, such as BlackFriday, CyberMonday, etc., the special discount prices apply exclusively. They cannot be combined with other discount campaigns and neither the issuance nor the redemption of discount coupons is accepted.