RETURN POLICY

9. Change Policy (Applies to Greece)

You have the right to exchange the products you purchased within 14 days from the date of receipt with the same courier company ELTA Courier, which you received.
The address for sending changes is: Vinyl art clothing, Gerasimidis 56, Lavrio, 19500, 211 800 1815

Changes are made ONLY AFTER you have completed the relevant change form that you received with the package.

In order for your exchange to take place, the products must be in the same condition as when you received them, unworn and without any damage.

Footwear should be tested on a clean and smooth surface.

In the event that a product is returned to us that has suffered any damage, in relation to its original condition, the company reserves the right to take legal action and demand compensation.

The cost of the change is €5.00.

If for any reason you need a change a second time, the return costs are €5.

For hygiene reasons, changes to jewelry & accessories are not accepted.

10. Change Process

In case you want to make a change, all you need to do is fill out the change form that will be inside the package with the information listed and as soon as we receive the package, we will send the new product you want.

Change Process

1. Please complete the Change form below.
2. You send us the product you want to exchange with the courier company you received (ELTA Courier) to the following details: Karamalegkou 7, Lavrio 19500, 211 800 1815 .

ATTENTION : RECEIVER'S CHARGE

3. When we receive the product, we check if all the above criteria are met and send you the new product.

The total cost of return and shipping with cash on delivery borne by the customer is €5.00 and you pay it upon receipt .

PRODUCT COMMITMENTS ARE NOT FULFILLED UNTIL WE RECEIVE YOUR RETURN. In the event of any availability problem, you will be notified by phone from the exchange department when we receive your package.

You also have the right to return the products you purchased to us within 14 days from the date of receipt with the same courier company that delivered them to you if the following reasons apply:
* The product is different from what you ordered.
* The product has a defect that you discovered when you opened its packaging.
In this case, we would ask you to inform us immediately.

In the two above cases, the return costs are borne by our company.

11. a) Order Cancellation

Cancellation of the order is possible if you have reached the stage of completing the order, but have changed your mind, please contact us within 2 hours of completing the order at tel: 211 800 1815 and a partner will take care of the cancellation of your order.
In this case, even if you have completed payment for the order, the value of the order remains at your disposal and is credited to your account for any future purchase.

Please pay close attention to the following additional terms and conditions of the company:

• The company is not responsible for the fit of the shoes.
The "fit" of each shoe varies. Our company staff, as well as our online store, describe the approximate fit of each shoe with the following designations: regular fit, tight fit.

• PRODUCT EXCHANGES AND REFUNDS ARE NOT ACCEPTED IN MYSTERY BOXES.

• The prices of products found in our physical stores may differ from the prices in our online store.

In case you choose to make a reservation through our online store and pick up from our physical stores, the prices and terms of our stores will apply.

If you choose to complete your order by card or Paypal and choose to pick up from our physical stores, you must first contact us at 211 800 1815, so that your order can be completed and put into effect. In the event that the physical and online store prices differ, the difference will be refunded in the same way that the payment was made.

• In the event that you place your order via an online store and change to a different plan of lower value via our physical stores, you must choose a product equal to or greater than the difference remaining based on the physical store price list. The same applies to higher value purchases where the difference does not arise from the online store prices (of the new plan) but from the physical store prices.

b) Change Policy (Applies to Cyprus)

You have the right to return the products you purchased to us within 14 days from the date of receipt with the same ELTA courier company that you received them from.

Changes are made ONLY AFTER you have first contacted us.

In order for your exchange to take place, the products must be in the same condition as when you received them, unworn and without any damage.

Products should be tested on a clean and smooth surface.

In the event that a product is returned to us that has suffered any damage, in relation to its original condition, the company reserves the right to take legal action and demand compensation.

The change fee for orders that have selected the “Economy Delivery” shipping method is €10.
The change fee for orders that have selected the “Express Delivery” shipping method is €10.

If, for any reason, you need a change for a second time, the return costs are €10.

In case you wish to exchange or return a product and you return the products to us, on your own initiative, without informing us beforehand, there will be an additional charge of €15 in the exchange process.

c) Change Process

In case you want to make a change, all you need to do is inform us and our competent department will arrange the process for you.

You also have the right to return the products you purchased to us within 14 days from the date of receipt with the same courier company that delivered them to you if the following reasons apply:
* The product is different from what you ordered.
* The product has a defect that you discovered when you opened its packaging.
In this case, we would ask you to inform us immediately.

In the two above cases, the return costs are borne by our company.

d) Order Cancellation

Cancellation of the order is possible if you have reached the stage of completing the order, but have changed your mind, please contact us within 2 hours of completing the order at tel: 211 800 1815 and a partner will take care of the cancellation of your order.

In this case, even if you have completed payment for the order, the value of the order remains at your disposal and is credited to your account for any future purchase.

• PRODUCT EXCHANGES AND REFUNDS ARE NOT ACCEPTED IN MYSTERY BOXES.

Please pay close attention to the following additional terms and conditions of the company:
• The company is not responsible for the fit of the shoes.
The "fit" of each shoe varies. Our company staff, as well as our online store, describe the approximate fit of each shoe with the following designations: regular fit, tight fit.

12. UNREASONABLE WITHDRAWAL

In cases of return, the products must be returned in the condition they were received by the customer and within the agreed time. Any delay on the part of the customer is only justified for reasons of force majeure, otherwise the right to replacement based on this condition is forfeited.

In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product.

From the initial submission of the customer's order until a period of 14 calendar days from the date of delivery of the order.

This withdrawal is unjustified with the only charge being the cost of shipping/returning the products, which is borne by the customer.

The process is as follows: The customer sends the products with any courier company they wish and with the shipping costs borne by them.

He immediately informs us that he has shipped his package and gives us the shipping number. As soon as our company receives the package, it itself gets in touch with the customer.

In this case, even if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, accompanying documents and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for sending the item to him and the shipping costs for returning the item.

THE COMPANY WILL NOT ACCEPT RECEIPT OF A PACKAGE IF THE FOLLOWING REASONS ARE PRESENT: A) the customer declares withdrawal and sends his package WITHOUT previously informing the company, B) if the customer charges our company with expenses (shipping or courier) in the event of an order withdrawal.

The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the declaration of withdrawal, the company is obliged to return the price it received.

The refund to the customer will be made within 14 days from the day the customer receives their package.

The return will be made no later than fourteen (14) days of both the product and the price. The price will be refunded to the buyer by bank deposit into an account that the buyer will indicate to us.

Exceptions to withdrawal:

There is NO withdrawal in the event that the products you received are worn or have any form of wear and tear and you wish to return them to us.

There is NO withdrawal if you have exceeded the return deadline.